Returns Policy

Here at Fluffy Butts Pet Supplies we know people can be pretty apprehensive about shopping online. So because of that our return policy is here to make your online shopping with us a safe, easy and reliable experience.

What we will do

We will replace any product that is damaged in transit- it is not your fault it turned up that way, so why should you be left with a broken product? However you must make contact via email within 24 hours of it arriving.

We will replace any faulty product. Faulty means it does not work the way it is meant to, a light that does not light or a heater that does not heat. It does not mean the food your dog will not eat or a cat door, your cat will not use.